Can I call you?
Sure, if we are away from the phone, there is an option to leave a voicemail when we are not there and we try to get back to you same day.
Can I E-mail you?
It’s the best way! Use the contact link on the main page. We try to get back to you within the hour!
Can everything be customised?
Most of our items can be customised with either embroidery, vinyl transfer or dye sublimation, in house. However different products may only be suitable for specific methods, especially technical wear. Please contact us for details.
Can you do one off's or small runs?
Sure, there may be setup costs and artwork charges depending what we are starting with, so please call. but if its just a Name or Sail number like GBR836 . Added then these are a fixed charge of £2 per line and 10p per letter in Embroidery or Vinyl. Please email us with your order for conformation
How long will it take to get my stuff?
We do packing twice a week, Wednesdays and Saturdays. Once your order has been picked and packed you will get a Paypal postage message. UK orders take 3-5 days from then to arrive and EU orders take 5-7 days. If you have requested customisation we will contact you to provide a delivery date, but customisation can take up to 14 days.
Do you offer refunds and returns?
Sure, full details in the T’s & C’s page. But basically, email or phone us for a returns number and write it on your packing slip. Fold the packing slip so our address is the only one you can see, and tape it to the original packing. Pop it in the post, when we receive it and check it is in perfect condition, we will refund you for your original order and return postage. If you wish to change it for a different size or item, check it is in stock when you request your returns number so we can put it to one side for you. Please note Items with customisations or special orders can not be returned unless faulty. Your statuary rights are not affected.
Where do you ship to?
We ship almost everywhere. Price will come up when you check out. If your country is not listed or does not come up with a postage price, please email us via the contact page and we will update it.
Can you help me set up my own web site or clothing brand?
Really? Come on guys, we have put a lot of effort and research into setting up Custom Sailwear and its affiliated Brands and all the stuff that makes it possible. Just remember Google is your friend and with a bit of effort you can find out how to do anything!