Terms and conditions
Access and use of our Web site, together with the purchase of products, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between customsailwear.com and the customer will exist once an order has been accepted, processed, dispatched and received.
Custom Sailwear is a trading style of Evocators Consulting Ltd.
This site is owned by Evocators Consulting Ltd. registered office is 130 Old Street, London, EC1V 9BD.
Disclaimer: To the fullest extent permitted at law, Evocators Consulting is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Evocators Consulting Ltd does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Evocators Consulting Ltd nor any of its affiliates, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Evocators Consulting Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Evocators Consulting Ltd, its affiliates, employees or other representatives. Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative.
Stock availability cannot be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 14 working days. Once you have placed an order with Custom Sailwear an email will be sent to you confirming your order details. A second e-mail will be sent if there is any delay to dispatch. It is important that you give us a valid email address so you can receive these emails.
Cancellation of orders unfortunately it is not possible to cancel an order placed on the Web site. If you are unhappy with your goods once they arrived, you are entitled to return them for a refund or replacement. Please check the order confirmation screen carefully before completing your order.
Pre-orders: Where an item is marked as “Available for pre-order” an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them from our suppliers. If the Pre Order is part of a larger order the items in stock will be despatched immediately and the pre ordered items despatch upon arrival at no extra delivery cost to you.
Payment and Security: We accept payments from PayPal, Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron cards. Unfortunately, we are unable to process payments from American Express. For your security, all our credit card transactions are processed by Use PayPal Payment services. Paypal ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details. Echeques will take up to 5 days to clear and my delay dispatch of goods.
Customsailwear.com Returns Policy
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 28 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form. If you require a different item you will need to place a new order online and return the original item for a refund. If you require a different size or colour of the same item, please return the item including a completed Returns Form requesting the different size/colour and we'll do our best to get one out to you upon receipt. If the new size/colour is unavailable we will refund your order and email to inform you. Return postage charges are non-refundable unless your order was faulty or incorrect.
Please return items to:
31 Brown Heath Road,
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains “returned goods” or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.
Faulty or incorrect items sent from outside the U.K
If you think the item you received is faulty or incorrect, please contact our customer service team by email at [email protected] or by phone on +44(0)1244457523 to book in the faulty/incorrect return. We will then advise and assist you with the return. Please include as many details as possible about the fault. Please allow 4 working days from receipt of a return for us to process a refund or exchange. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer and is outside of our control.
Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
Faulty or incorrect items sent from within the U.K
If the item you received is faulty or not what you originally ordered, please complete your return form and return to the address above. Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing or use.
Part of order is missing
Regrettably mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email [email protected] quoting your order number and stating the missing item and we will investigate the matter further.
If you are returning a non-faulty item, then the cost of returning the item to us is your responsibility. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.
For more information about returning items to us, please see the information page at www.customsailwear.co.uk, or email [email protected]
* When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Governing law: These terms and conditions shall be construed in accordance with English law and the courts of England OR the jurisdiction in which you are resident or domiciled (at Evocators Consulting Ltd election) shall have jurisdiction to resolve any disputes between you and Evocators Consulting Ltd, without regard to any choice of law provisions or private international law. You hereby consent to the exclusive jurisdiction and venue of the Royal Courts of Justice, Strand, London, UK, for any and all disputes relating to the Terms of Service, use of this Web site or any Linked site in the event that Evocators Consulting Ltd have elected England as the jurisdiction.
Entire agreement: The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Evocators Consulting Ltd. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Evocators Consulting Ltd.
None of the above affects you statutory rights under English Law.
Cancelling an order under the Distance Selling Regulations: In accordance with the Distance Selling Regulations, you have 7 working days from the day after you receive the goods to cancel your order.
We will accept confirmation of order cancellation via telephone if your order is submitting and yet to be despatched as well as email or letter. If your order has been despatched, you must write a letter to us to request cancellation, we will not accept any other method of cancellation. The letter can be sent within the parcel of goods being returned. You must include your order number, name and billing address.
We will cancel and refund the order including original postage costs as long as the whole order is returned. You will be refunded within 30 days. We cannot accept cancellation of an order if goods have been made specific for a customer and have been despatched. For example a custom tee.
We strongly recommend recorded or signed for delivery so the parcel is insured and trackable as all goods are the customer’s responsibility until they have reached Custom Sailwear. You must take reasonable care of the goods while in your care and they will be returned at customers cost. All goods must be returned within 7 days of the requested cancellation.
All goods should be returned with their original labels and packaging in appropriate wrapping for transit. We will not accept goods returned with postage labels attached to the products or the product packaging. If you do not ensure reasonable care and goods are returned damaged, we may claim against you for breach of this statutory right.
If you fail to return the goods following your cancellation request we may send a courier to you at your expense of £8.49 to collect the goods. This cost will be deducted from your total refund. If you still fail to return goods we can charge you the direct cost of recovery and may claim against you for breach of your statutory duty.
All letters and parcels should be returned to Custom Sailwear Cancellations Department, the full address is displayed below. We will not accept cancellations letters or goods send to the returns department or any other sector.
Custom Sailwear Cancellations Department
31 Brown Heath Road
This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.